This is just a short note I wanted to write to praise the customer service at Pastamania at Downtown East.
Tonight, we went up there to have dinner and there was a problem with the pizza I ordered. Within a few minutes the manager came out, addressed the situation, apologized for the inconvenience and made sure that a replacement dish was made.
To follow up on that, he came back to let me know the pizza would be out in a few minutes and apologized again for the problem.
I was happy and impressed with the level of attention that was given to our problem.
When the replacement pizza came we finished our meal and then got up and walked out of the restaurant.
Surprisingly, we hadn’t gone more than five feet out the door when I heard the manager calling after us and running to catch up with us. He said the problem with the food shouldn’t have happened, apologized for the extra time we had to wait, and that he hoped we’d be coming back in the future. Additionally, he gave us a voucher for a free pizza.
That’s what I’m talking about! This manager has a great personality and does his job well. Pastamania in general has always had a great attitude in regard to customer service. You can see it in how every cashier, waiter / waitress, and manager handles themselves. Well, at the Tampines and Pasir Ris branch at least.
Despite there being something wrong with the dish I ordered, I’ll definitely be going back to the same location again. Good service is worth repeat business.