I went to the McDonald’s at White Sands Mall in Pasir Ris last night and I was disgusted by the lack of proper hygiene and knowledge of simple concepts of cleanliness I encountered. This was the second time I’d seen the same behavior, so I took the time to send a feedback message to McDonald’s Singapore.
This is that message:
To Whom It May Concern,
I’m concerned about the standards of hygiene that are being implemented in your White Sands, Pasir Ris branch, and possibly all of your branches if this one location is any indication.
Last night I approached the service counter for ice cream and asked the young man behind the counter for a hot fudge sundae. He was polite enough, but when he presented the sundae he set the plastic spoon down on the counter.
This is completely unsanitary as nearly every customer that makes a purchase at this counter puts his or her hands on it, and puts money on it. People’s hands have been in places that I don’t want to think about, and the money they’re handling has also been in many unsanitary locations, including the ground in some cases. For example, I paid 1.50 for that sundae. The 50 cent piece I used to make that purchase came from the floor of Tampines Mall where I found it just prior to leaving and getting on the train to head to Pasir Ris.
To make matters worse, when I told him I didn’t want a spoon that had been placed on the counter, because the counter is dirty, he gave me a new spoon, but immediately afterwards picked up the first spoon from the counter and put it back in the container with the clean spoons. Seriously? I just said I didn’t want it because it was dirty from being on the counter, so why contaminate all of the other spoons? It makes me wonder if the replacement spoon was even clean.
The employees at this branch need some lessons in proper hygiene and proper handling of eating utensils. If this is how they handle utensils then I’d hate to see how they handle the food.
Please. Train your employees. This is McDonald’s in Singapore, not a hut in the middle of a jungle somewhere, where cleanliness and hygiene is an alien concept.
I look forward to your response.
Update: The manager for the outlet called me on my mobile phone and apologized for the poor service. He said that this is definitely not the standard that McDonald’s Singapore wants to set and told me that corrective action would be taken to ensure that it didn’t happen again. He asked for a description of the employee, and then asked me if there was anything he could do to compensate me for the bad experience. I told him to just make sure it doesn’t happen again. I wasn’t trying to get free stuff out of this. I just want to know that when I go to McDonald’s, the food I’m eating is clean and the utensils are clean. I’m glad to see that McDonald’s takes this issue seriously.